We collect, and have collected over the last twelve (12) months, the following information from the following categories of individuals.
Depending on how you choose to use the Site, we may need you to provide the following information:
to contact us - name, address, e-mail address, telephone number and other contact details along with any other information you choose to provide;
to login to our client/investor portal - username and password (if applicable); and
to subscribe to certain communications - email address and country of residence (if you choose to subscribe, you will have the option to opt out of receiving such marketing communications at any time by contacting us or unsubscribing via a link in the particular communication).
For information on technology and cookies used on the Site, see the section entitled “Use of Technology and Cookies” below.
Office Visitors and Callers
When you visit Oaktree offices or telephone certain Oaktree employees, we may collect certain personal information such as:
name, organization and other contact details;
video images of you in certain areas of the buildings in which our offices are located from CCTV footage;
date and time of your visit to Oaktree offices; and
voiceprints and telephone numbers during the recording of telephone calls (recording of telephone calls made to or from certain personnel in Oaktree’s London office is required by MiFID II).
Third-Party Service Providers, Vendors and Suppliers
In the process of engaging third-party service providers, vendors and suppliers, Oaktree may collect certain personal information about them and/or about their individual representatives and associates including:
name, job title, telephone number, email address and other contact details;
the name of the third-party service provider, vendor or supplier with whom you are associated and its address; and
information required to process payments, such as a tax I.D. number and wire instruction details.
We may also collect personal information about you from companies who maintain anti-money laundering and terrorism sanction screening and know your customer databases.
Business Contacts and Prospective Clients and Investors (if applicable)
Oaktree may collect personal information about individuals or representatives of organizations with whom Oaktree has a business relationship (or with whom Oaktree seeks to establish a business relationship), as well as prospective clients and investors. Such information may include:
name, address, telephone number, email address and other contact details;
organization name and address, job title; and
investor type, strategy, product and communication preferences (if you choose to receive marketing communications, you will have the option to opt out of receiving such communications at any time by contacting us or unsubscribing via a link in the particular communication).
Your personal information will be processed: (i) in order to comply with our legal and regulatory obligations; (ii) because we need the information for reasons of substantial public interests; (iii) in order to comply with our obligations under contract; and/or (iv) because we have a legitimate business interest in processing it, including for the following purposes (as applicable):
to respond to your questions and handle and resolve complaints;
to perform research with respect to the usage of the Site (applicable to website visitors);
to personalize and enhance your website experience (applicable to website visitors);
to maintain the security of our premises, personnel, assets, systems and intellectual property and to manage access to our premises and our disaster recovery procedures (applicable to office visitors);
to pay you for your services (applicable to third-party service providers, vendors and suppliers);
in order to comply with our obligations in connection with record-keeping requirements and applicable anti-money laundering, anti-corruption and bribery, terrorism financing rules, sanctions, and the prevention and detection of crime or other applicable laws or regulations of jurisdictions in which Oaktree conducts business (applicable to office callers, third-party service providers, vendors and suppliers);
to maintain and provide appropriate management of our relationship with you;
to exchange mail correspondence or documentation which may involve providing your contact details to couriers and service providers in charge of the delivery service;
to engage your services in the future (applicable to third-party service providers, vendors, suppliers and business contacts);
to contact you to set up meetings and/or phone calls between you and your Oaktree business contact(s); and
to process your subscription requests and to send marketing communications about Oaktree to you (if you choose to subscribe, you will have the option to opt out of receiving such marketing communications at any time by contacting us or unsubscribing via a link in the particular communication) (applicable to website visitors, business contacts and prospective clients and investors).
Where required by applicable law, we will obtain your prior consent before sending you direct marketing communications.
For information on how we use and process technology and cookies on the Site, see the section entitled “Use of Technology and Cookies” below.
Where Oaktree is relying on its legitimate interests as the ground for processing your personal information, we must carry out an assessment to ensure our interests do not override any rights you may have.
We may share, and have shared over the last twelve (12) months, the personal information we receive about you with the following categories of recipients:
Oaktree affiliated entities;
third-party service providers, vendors, contractors, and agents of Oaktree as part of normal business operations, including providers:
engaged to assist in know your customer and identity verification and anti-money laundering and terrorism screening (applicable to third-party service providers, vendors and suppliers);
of accounting, banking and other data processing services;
of information technology services and platforms/applications;
of courier services or other package delivery services;
of call recording and storage services (applicable to office callers);
third party outsourcing providers;
building security personnel (applicable to office visitors);
third parties acting on your behalf such as consultants and other agents;
governmental authorities and/or law enforcement officials where required;
financial institutions to wire payments to you (applicable to third-party service providers, vendors and suppliers);
advisors who provide audit, financial and legal advice to Oaktree;
group companies for marketing purposes, including sending marketing communications on our behalf, sending their own marketing communications and facilitating joint marketing activities; and
other parties to a merger, acquisition, reorganization, funding/investment round or similar transaction or proceeding involving Oaktree, or steps in contemplation of such activities
Oaktree may also disclose your personal information to particular parties pursuant to your express consent, to fulfill your instructions, to comply with applicable laws and regulations or to fulfill other applicable requirements.
Personnel employed by service providers generally may have access to your personal information for the purpose of performing duties for Oaktree but are prohibited from using such information for other purposes.
When transferring personal information from outside the EEA, the UK or the Cayman Islands, we seek to comply with European Union and the UK law by using Standard Contractual Clauses or by adopting other means to ensure that adequate safeguards are applied (including, where relevant, transfers to a recipient with an appropriate Privacy Shield certification or appropriate arrangements in compliance with obligations in the Cayman Islands). If you would like more information on how we comply with transfer requirements please contact [email protected].
Oaktree maintains established internal policies and procedures as well as physical and electronic safeguards that comply with applicable standards to safeguard access to personal information in our possession from accidental or unlawful destruction, loss, alteration, unauthorized use or disclosure. We endeavor to limit access to personal information about you to those employees, agents and other authorized parties who need to know the information to enable Oaktree to provide products or services to you. Please note that such safeguards, however, do not guarantee that personal information transmitted via the Internet or stored in our systems or is otherwise under Oaktree’s care will be absolutely safe from unauthorized use or intrusion from third parties due to the inherent nature of the Internet.
The rights described in this paragraph are applicable to you only if you reside in a jurisdiction where the provision of such rights is required by the data protection and privacy laws and regulations of the governing regulatory authority. As such, where required by applicable law or regulation, you may ask Oaktree for a copy of your personal information, to correct it, to erase it or to transfer it to other organizations. You may also have rights to object to some processing and, where we have asked for your consent to process your personal information, to withdraw this consent. In particular, you have rights to object to direct marketing at any time.
You should also be aware that these rights may be limited (for example, access to personal information may be denied if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information). In addition, Oaktree may be able to retain data even if you withdraw your consent, where we can demonstrate that we have a legal requirement to process your personal information. Where we must collect and process personal information in order to comply with applicable law or enter into and perform services under an agreement with you, if you do not provide the personal information we may not be able to enter into the agreement or provide services as contemplated by any agreement we have in place. Where we are not able to fulfill a request you make because your rights are limited, we will inform you of the reasons as to why when responding.
Should you have any questions or requests in relation to your rights, please email [email protected]. We will attempt to deal with all requests at the earliest opportunity. In addition, if you have unresolved concerns you have the right to complain, where permitted, to competent data protection authorities.
In the preceding 12 months, we collected and disclosed for a business purpose the following categories of personal information and sensitive personal information to the types of third party recipients described above:
Identifiers, such as name, email address, telephone number, IP address;
Personal information categories listed in the California Customer Records statute, such as name, address, telephone number
Commercial information, such as organization, investor type, product preferences
Biometric information, such as voiceprints, which we only use for the purpose of responding to your questions, for handling and resolving complaints, for training purposes, or as otherwise permitted by the CCPA
Internet or other similar network activity, such as information regarding your interaction with the Site, network location, browser characteristics, device characteristics, and operating system
Professional or employment-related information, such as professional background, job title, employer
Where applicable, if you are a California resident you may have the following rights under the California Consumer Privacy Act of 2018 (the “CCPA”) in relation to “personal information” we have collected about you as defined in the CCPA; these rights are, to the extent required by the CCPA and subject to verification and any applicable exceptions:
Right to Know/Access: You have the right to request that we disclose certain information to you about our collection and use of certain personal information about you as described below:
the specific pieces of personal information collected;
the categories of personal information collected;
the categories of sources from whom the personal information is collected;
the purpose for collecting the personal information; and
the categories of third parties with whom we have shared the personal information.
Right to Delete: You have the right to request that we delete the personal information, subject to certain exceptions.
Right to Correct: You have a right to request that we correct inaccurate personal information maintained about you.
To request your exercise of the rights described above, please submit a request to us by either:
Calling us toll-free at 1-877-481-0949;
Emailing us at [email protected].
Right to Non-Discriminatory Treatment: You have the right to be free from discrimination for exercising any of the rights above.
We will need to verify your identity prior to addressing your request. We may need to collect information from you to verify your identity, such as your email address, government issued ID or date of birth, before providing a substantive response to the request.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to personal information collected about you. Before accepting such a request from an authorized agent, the authorized agent must provide sufficient information, such as a power of attorney document, that allows us to reasonably verify that they have been authorized by you to act on their behalf, and we may need you to verify your identity directly with us.
We may use third-party web analytics services on our Site. These service providers help us analyze how visitors use the Site. The information obtained for this purpose (including your IP address and other information collected by automated means) may be disclosed to or collected directly by these service providers.
The providers of third-party plugins and widgets on our Site, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the Site and your interactions with the plugins and widgets. This information is subject to the privacy policies or notices of the providers of the plugins and widgets.
We use the following types of cookies on our Site (note that some cookies may fall into multiple categories):
Test Cookies - These cookies are simply to test whether or not your browser supports cookies. It stores a simple “True” or “False” value. If True, then the below cookies are applied.
Tracking Cookies - These cookies are used to track anonymous user movement throughout the site for statistical purposes. For example, it may track the duration of a user’s visit to a certain page or for example, to allow the Company to determine the number of users that visited a given page of the Site, or that read a certain press release.
Required Cookies - These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for, such as remembering your login details, cannot be provided.
Analytics Cookies - These cookies remember choices you make, such as the duration of your session. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymized (such as the IP address through which you visit the Site) and they cannot track your browsing activity on other websites. The Company uses a Google Analytics cookie to collect this information; you have the right to opt-out of having the Google Analytics cookie placed on your browser.
You may also be asked to agree to allow us to use particular analytics cookies while you browse the Site. If you receive our cookie consent banner, you may click “Cookie Consent Tool” to see which cookies we have on our Site and choose whether to accept or opt-out of certain cookies while on the Site. Should you choose not to give your consent for us to use some or all of the analytics cookies on our Site, these cookies will not be placed on your browser while you browse the Site.
You may configure your browser to set preferences regarding cookies such that you can have your computer warn you each time a cookie is sent. Note that you may decline placement of cookies if your internet browser permits, though this may impact your experience of using the Site, and certain portions of the Site may be inaccessible to you if you choose to do so. You may at any time delete any cookies from your hard drive. Aggregated data gathered from cookies is used by the Company to help maintain and improve the information provided on this Site for users. The Company may also employ other technical methods to track and analyze the traffic patterns on the Site, such as the frequency with which users visit various parts of the Site. These technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf. We take seriously the protection of your personal information and have contracts in place with these authorized third parties to protect your personal information. We may also use these technical methods in HTML e-mails that we send Site users to determine whether such users have opened those e-mails and/or clicked on links in those e-mails. The Company may collect the information from use of these technical methods in a form that is personally identifiable.
You can manage cookies using various means:
Browser Setting. Your browser likely supports a variety of settings to control the cookies that are set on your computer or device and to delete cookies. These settings are typically found under the “Tools”, “Settings”, or “Options” menus. You can also check the “Help” menu of your browser to learn how to change the cookie preferences through your browser settings. Note that you will need to manage the settings for each browser and device you use. Further information from several popular browsers can be found at the following sites:
Online Tools. Some third parties allow you to manage cookies through online tools such as: Network Advertising Initiative, Digital Advertising Alliance, Your Online Choices, Adobe Flash, and the Interactive Advertising Bureau (IAB) Europe.
In order to opt out of Adobe and Google Analytics Cookies across our websites, visit:
You can opt out of cookies to tailor content or advertising to you by visiting the above links. Note that if you choose to opt out, you won’t necessarily see fewer ads. However, the ads you see may be less relevant to your interests.
Browser Extensions. Some third parties have created software that can be added to your web browser to manage their or third-party cookies such as: Google Analytics and Evidon, Inc.
Our reference to any third party or their software or services is not an endorsement by us of such third party or their products and services and we disclaim any liability for the use or operation of any third-party software or services.
Do Not Track
We do not track visitors of the Site over time and across third party websites to provide targeted advertising and therefore the Site does not respond to Do Not Track (“DNT”) signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser allows you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked. You should consult the help pages of your browser to learn how to set your preferences so that websites do not track you.
The Site may contain links to third party websites which, in some cases, may be integrated into, and appear to be part of, the Site. Oaktree encourages you to read the privacy policies of other websites you link to from this website and disclaims any responsibility for the privacy policies and procedures of any third-party websites that you reach via a hyperlink contained on this Site. Such hyperlinks are provided for your convenience only, and you access them at your own risk.
The Site is not intended for or targeted towards, and we do not knowingly collect personal information via the Site from, children under 13 years of age. If we learn we have collected or received personal information via the Site about a child under 13, we will delete that information.
Oaktree Capital Management, L.P.
333 South Grand Ave., 28th Floor
Los Angeles, CA 90071
p +1 213 830-6300
f +1 213 830-6293